FREQUENTLY ASKED QUESTIONS

The following list of frequently asked questions is updated regularly.  Responses are general, though each market city may vary based on venue, timing and date.  If you have a question, feel free to contact us.  We’re happy to help!

WHEN WILL MY TICKETS ARRIVE?

For online, mobile and print at home tickets; your tickets are delivered automatically within a few minutes of purchase.  If you received a confirmation email but did not receive your tickets, we recommend checking your spam folder and email settings to ensure you are able to receive emails from Ticketfly.  Another common issue that can prevent your delivery is a “typo” in your email address.  Be sure that you input the correct email address when purchasing your tickets.  If you are still having trouble we are happy to look into options to reissue your tickets. Simply visit our contact page to route your message to the proper person.

WILL THERE BE ANY VEGETARIAN/VEGAN OPTIONS?

Unfortunately, we cannot guarantee that there will be vegan options. Although, it is likely that there will be multiple vegetarian options. We give our participating chefs and restaurants free reign over how their dishes are prepared. Return of The Mac is notified of each menu on the morning of the festival and cannot guarantee specific options will be available.

CAN I EXCHANGE MY TICKETS FOR A DIFFERENT SESSION?

We are not able to offer any exchanges or trades between sessions. Each session has a set capacity, and accommodating multiple requests interferes with event logistics. Given Return of The Mac’s high demand, we are confident customers can find other ticket holders on our Facebook page who will be willing to accommodate this request.

I HAVE A GENERAL ADMISSION TICKET.  HOW CAN I UPGRADE TO VIP? 

Due to Return of The Mac’s high demand, we cannot guarantee any upgrades. You are welcome to call Ticketfly at 877-435-9849 or email customersupport@ticketfly.com to request a ticket upgrade. Tickets tend to sell out quickly for this event and there likely will not be any VIP tickets available to issue an upgrade. Another option is to purchase VIP tickets while they are on-sale and then call Ticketfly for a refund your general admission tickets.

I AM BRINGING MY CHILDREN. DO THEY NEED A TICKET?

Children six-years-old and younger are are admitted free of charge when accompanied by a ticketed adult. Children ages seven and older require a standard general admission ticket.

CAN I BRING A TO-GO CONTAINER?

To-go containers are not allowed at any Return of The Mac events. All food must be eaten on-site.

DOES THE VIP TICKET INCLUDE OPEN BAR?

VIP tickets do not include private open bar access. VIP tickets grant attendees early-entry, 1-hour prior to the general public.  Select cities will have access to a private bar and seating area for attendees 21+, but this does not include the cost of beverages.

Any other questions or concerns can be directed to: returnofthemacindy@gmail.com